News and Notes

We are excited to share that ProviderSoft will enhance customer support by transitioning its help desk service software  to Zendesk. Zendesk will empower us to personalize the customer experience, and improve relationships.  This transition will help enhance our customer service capabilities. Zendesk is a cloud-based customer service platform that offers…

EI-Hub has recently opened its electronic claims submission module for testing, and we have gotten some terrific feedback from our Clients and the EI-Hub team at PCG. This is just one of the ways we are working to ensure a seamless transition from NYEIS to EI HUB using our product.…

By Mackenize McIntyre Source: CDC Important Milestones: Your Child By Five Years Recognizing developmental delays in children is a difficult task to navigate when considering developmental milestones. One effective approach to supporting a child’s developmental milestones is by being aware of the typical trajectory of a child’s development. This awareness…

At ProviderSoft, our commitment to exceptional customer service sets us apart. We understand that every Early Childhood program is unique, and we take pride in offering a personalized experience to meet their individual needs. Central to our customer service approach is our dedicated team of Account Representatives, Implementation Specialists, and…

As 2023 draws to a close, we reflect on a year marked by significant advancements in security, support, and product capability. Looking forward to 2024, the company is poised for continued success with upcoming improvements and strategic partnerships. Support: Strengthening the Foundation ProviderSoft recognizes that exceptional support is fundamental to…

Source: Six Ideas to Ease the Early Intervention Staffing Crisis by Sarah Carr https://hechingerreport.org/six-ideas-to-ease-the-early-intervention-staffing-crisis/  By Mackenzie McIntyre There has been an ongoing issue with staffing in early intervention, whether it's the challenge of funding the number of staff, staff unable to make a living on their salary, or concerns about…

By Mackenzie McIntyre In a rapidly changing world, staying informed about key developments in the field of Childhood Intervention is essential to ensuring that children receive the best care and support. Childhood Intervention services play a key role in addressing developmental delays in children, but the landscape is constantly evolving.…

As an Early Intervention professional in New York, you know that keeping accurate and up-to-date records is essential for providing high-quality services to your clients and preparing for audits. That's why ProviderSoft is here to fill in the gaps that EI-Hub has in terms of record retention. EI-Hub won't store…

Early Childhood programs are finding that the pressure is on to identify and prevent fraud. Medicaid audits have started in the Early Intervention community - something that was rarely, if ever, seen in the past. The arrests of nine therapists for stealing over $3 million from The New York State…

Reported from chalkbeat.org By Kalyn Belsha   Tens of thousands of young children with developmental delays went without critical services early in the pandemic, a new report finds, suggesting many preschools and elementary schools are now serving students with greater needs. Federal officials characterized the report’s findings as “disturbing” though…